Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at deborahshophelp@outlook.com. Please note that returns will need to be sent to the following address: 1 George Street, Melbourne VIC 3000, Australia

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at deborahshophelp@outlook.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at deborahshophelp@outlook.com.

30-Day Warranty

The 30-day return period described in this policy applies to orders that include the 30-Day Warranty. The 30-Day Warranty is available as an optional addition to your order and can be selected before you complete checkout.

Where an order includes the 30-Day Warranty, the return process set out above applies in full: contact us within 30 days of receiving your item and we will take you through it. Where an order does not include it, we are not able to accept a return or issue a refund under this policy, and the order is final.

This does not affect the Damages and issues section above, and nothing in this policy limits or excludes any rights or guarantees you have under applicable consumer law, including the Australian Consumer Law, which cannot be excluded.

If you are not sure whether your order includes the 30-Day Warranty, email us at deborahshophelp@outlook.com with your order number and we will check for you.